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Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Orders and Shipping
ALL ORDERS ARE HANDLED ON A "FIRST COME - FIRST SERVED" BASIS. YOU WILL BE NOTIFIED VIA EMAIL AS TO THE STATUS OF YOUR ORDER AND ANY AND ALL SHIPPING DETAILS. INTERNATIONAL CUSTOMERS PLEASE ALLOW EXTRA TIME FOR DELIVERY.
Instrument Orders
ALL INSTRUMENTS ARE MADE ON AN INDIVIDUAL BASIS; TIME FRAMES MAY VARY ACCORDING TO THE AMOUNT OF ORDERS BEING PROCESSED AT THE TIME OF YOUR ORDER. ALL CUSTOMERS MUST UNDERSTAND THIS IS A TIME CONSUMING EFFORT AND WE ENCOURAGE OUR CUSTOMERS TO MAINTAIN PATIENCE DURING THE BUILDING PROCESS. OUR GOAL IS TO BRING TO YOU THE CONSUMER , A SUPERIOR PRODUCT. WE STRIVE TO GIVE OUR CUSTOMERS THE VERY BEST WORKMANSHIP.
ALL CUSTOMERS WILL BE ALERTED ON THE STATUS OF THEIR INSTRUMENT'S PROGRESS A TOTAL OF THREE (3) TIMES DURING THE BUILDING PROCESS. ONCE AFTER THE INITIAL CONSTRUCTION IS COMPLETE, A SECOND TIME AFTER THE TRIM PACKAGE IS COMPLETE AND A FINAL TIME WHEN THE INSTRUMENT IS IN IT'S FINISHED STATE, JUST PRIOR TO SHIPMENT. DUE TO THE SOMETIMES HECTIC SCHEDULE OF OUR CUSTOM SHOP, WE CANNOT ALLOW CONSTANT UPDATE NEEDS SUCH AS PROGRESS PICTURES OF THE PROJECT, AND /OR UNNECESSARY PHONE CALLS , EMAILS , ETC...
AFTER THE INITIAL DOWN - PAYMENT OF A PROJECT, THE REMAINING BALANCE WILL BE DIVIDED INTO FOUR (4) EQUAL MONTHLY PAYMENTS WHICH WILL BE CHARGED TO YOUR CREDIT CARD ON THE 10TH OF EACH MONTH UNTIL THE PROJECT IS PAID IN FULL. THIS TIME SCHEDULE SHOULD FOLLOW CLOSELY WITH THE BUILD SCHEDULE. NO REFUNDS OF ANY KIND WILL BE MADE FOR ANY REASON ON ANY INSTRUMENT. ALL INSTRUMENT SALES ARE FINAL. ANY DEFAULT OF ANY PAYMENTS WILL RESULT IN FORFEITURE OF ALL MONEY PREVIOUSLY PAID TOWARDS THE ACCOUNT BALANCE. THE DEFAULTED INSTRUMENT WILL BE HELD BY SAVANNAH GUITAR COMPANY UNTIL SUCH A TIME WHEN THE SAID INSTRUMENT CAN BE SOLD FOR CURRENT RETAIL VALUE . ANY OVER PAYMENT AMOUNTS ABOVE THE ORIGINAL AGREEMENT AMOUNT WILL BE RETURNED TO THE DEFAULTED CUSTOMER'S ACCOUNT AT THAT TIME.
A LIMITED LIFETIME WARRANTY WILL BE SENT WITH EACH INSTRUMENT AS WELL AS A REGISTRATION CARD AND A CARE AND MAINTENANCE GUIDE. ALL INSTRUMENTS ARE SHIPPED IN A HARDSHELL CASE, INSURED, VIA FEDEX OVERNIGHT STANDARD TO INSURE THE SAFE ARRIVAL OF YOUR INSTRUMENT.
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